Independent Advice. Faster Turnarounds. Protection Built Around You.

Serving Texas, Georgia & Florida

Effective Date: October 17, 2026

Privacy Policy

Metsuda Insurance Agency LLC (“Metsuda Insurance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.metsudainsurance.com), request an insurance quote, or communicate with us via phone, email, or text message.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when requesting an insurance quote, inquiring about coverage, or communicating with our agency. This information may include:

  • Contact Data: Name, email address, physical address, mailing address, and phone number.
  • Insurance & Underwriting Data: Vehicle identification numbers (VINs), driver’s license numbers, property details, coverage history, current policy details, loss history, and related underwriting information necessary to obtain quotes.
  • Transaction & Communication Data: Records of correspondence, policy contracts, customer service requests, quote applications, and back-and-forth communications via email or text message.
  • Technical Data: Basic website usage information collected automatically through cookies or analytics tools (e.g., IP address, browser type, and pages visited).

2. How We Use Your Information

We use the personal information we collect to:

  • Prepare, process, and deliver competitive insurance quotes from appointed insurance carriers, agency aggregators, and wholesale market partners.
  • Service, maintain, and administer active insurance policies, endorsements, and renewals.
  • Respond to customer inquiries, support requests, and claims inquiries.
  • Communicate with you regarding policy updates, billing notices, or account administrative matters.
  • Comply with applicable state legal, regulatory, and insurance department requirements in Texas, Georgia, Florida, and any other states in which our agency or producers hold active authority.

3. Disclosure of Your Information to Third Parties

As an independent agency, we access multiple insurance markets on your behalf. We disclose your information only as necessary to secure quotes and service your policies:

  • Insurance Carriers & Market Access Partners: We share relevant personal, property, and underwriting data with insurance carriers, agency aggregators, managing general agents (MGAs), and rating technology platforms to obtain quotes, issue policies, process endorsements, and service claims.
  • Service Providers: We share data with secure third-party technology providers (such as cloud storage, business email, and agency management software) who perform operational functions on our behalf under strict confidentiality standards.
  • Legal & Regulatory Compliance: We may disclose information if required by law, subpoena, state insurance departments, or to protect the rights, property, and safety of Metsuda Insurance, our clients, or others.

4. Mobile Data & Text Messaging (SMS) Privacy

Metsuda Insurance is committed to protecting your mobile privacy:

  • No Mobile Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
  • Conversational Use Only: Text messages sent by Metsuda Insurance are strictly for customer care, quote follow-ups, policy servicing, and requested account notifications. We do not engage in cold promotional SMS blasts.

5. Data Security & Storage

We maintain reasonable physical, technical, and administrative safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration.

  • Electronic records, policy documents, and communications are stored using industry-standard, encrypted cloud platforms and secure business email infrastructure with restricted access controls.
  • While we implement security measures appropriate for our business operations, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Choices & Opt-Out Rights

  • SMS Opt-Out: You can cancel SMS communications at any time by replying “STOP” to 1-844-638-7832 (1-844-METSUDA).
  • Email Communications: You can opt out of non-essential email communications by contacting us at agency@metsudainsurance.com or following the unsubscribe instructions in any email.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website with an updated “Effective Date.”

8. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

Metsuda Insurance Agency LLC
Toll-Free: 1-844-METSUDA (1-844-638-7832)
Email: agency@metsudainsurance.com
Website: www.metsudainsurance.com

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By submitting your information, you authorize Metsuda Insurance to contact you regarding your insurance quote or inquiry via phone, email, or text message at the number provided above. Message and data rates may apply. Consent is not required as a condition of purchasing insurance. Message frequency varies. You may reply STOP to unsubscribe from SMS messages at any time or HELP for assistance. Your personal information will be kept confidential and will not be shared or sold to third parties for marketing purposes. View our Privacy Policy and Terms & Conditions.

Metsuda Insurance does not provide emergency services. If you or someone else is in immediate danger, experiencing a medical emergency, fire, or motor vehicle accident, please dial 911 or contact local emergency authorities immediately.